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Most questions are answered below. If yours isn't, email team@pullidesign.com and a person will reply.
Orders placed before noon on a business day ship the same day. Delivery takes three to five days within the US. You'll get a tracking number by email as soon as the label is made.
Not at the moment. If you'd like us to reach your country, write to team@pullidesign.com and tell us where you are. It helps us decide where to go next.
Standard 13-gallon bags. The rim holds the liner and keeps it out of sight, so you don't need anything special or branded.
Wipe the stainless with a soft cloth, following the grain. The anti-fingerprint coating means it rarely needs more than that.
For the plastic parts inside, mild soap and warm water. Open both doors first, since that's the point of them. Avoid abrasive pads and bleach-based sprays on the steel.
A latch holds both front doors closed while the bin is in use, so you can press the trash down without them giving way. Lift the lid to ninety degrees and the latch releases, letting the doors swing open.
The base is sealed, so anything that escapes the liner collects there rather than running onto the floor. Lift it out and rinse it.
Not yet. The Bin Step holds 13 gallons, the size most US kitchens are already set up for.
On a label on the side panel of the bin, near the base. You'll need it to register the product and to make a warranty claim.
5-year limited warranty from the date of purchase.
Defects in materials and workmanship, including the door latch and hinges.
Accidental damage, misuse, and normal cosmetic wear such as scratches.
60 days from delivery, for any reason. Email team@pullidesign.com to start one.
Your order number, or the serial number on the side of the bin.
Registering links your serial number to your order, which makes a warranty claim faster if you ever need one. It takes about a minute.
Write to us and a person will read it. We usually reply within one business day.